At Grocer Link, we are committed to providing you with the freshest vegetables, fruits, and cereals. We take great care in sourcing, handling, and delivering your orders to ensure top quality.
If you are not satisfied with your purchase, our refund and return policy below outlines how we handle such situations.
1. Eligibility for Returns
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Timeframe:
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Returns are accepted within 7 days from the date of purchase or delivery.
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For perishable items such as fresh vegetables and fruits, you must report any issues immediately upon delivery or pick-up.
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Condition:
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Items must be unused, in their original packaging, and in the same condition as when received.
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Proof of Purchase:
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A valid receipt or order confirmation is required to process any return.
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Specific to Produce:
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For perishable goods (e.g., leafy greens, soft fruits), immediate notification of spoilage or damage is required.
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Cereals and grains must be returned in sealed, unopened packaging.
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2. Return Process
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Notification:
Contact us via phone, email, or our customer service desk to initiate a return. Please provide:-
Order number
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Details of the issue (including photos, if possible)
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Return Shipping/Drop-Off:
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For valid returns, Grocer Link will cover return shipping or arrange a free pick-up.
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For other returns (e.g., customer change of mind), the customer is responsible for return shipping or drop-off at our collection point.
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Inspection & Approval:
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Returned items will be inspected to ensure they meet our return criteria.
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Approval will be communicated within 2 business days of receiving the return.
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Refund or Replacement:
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Upon approval, you may choose between a full refund or replacement item (subject to stock availability).
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3. Refunds & Deductions
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Full Refund:
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Provided for valid returns, including original delivery costs (if applicable).
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Restocking Fee:
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A 10% restocking fee may apply for non-perishable goods not returned in original condition.
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No restocking fee applies to valid returns for damaged/spoiled goods.
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Other Deductions:
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Deductions may apply if the product is damaged due to improper storage/handling by the customer or returned outside the return period.
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4. Important Considerations
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Perishability:
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Fresh produce is highly perishable; please inspect your order upon delivery and report any concerns immediately.
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Quality Standards:
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We ensure our produce meets high freshness and quality standards. Slight variations in size, shape, or color are natural and do not qualify as defects.
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Storage & Handling:
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Proper storage (e.g., refrigeration for fresh produce, dry cool storage for cereals) is essential to maintain quality.
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We may reject returns where spoilage is due to poor customer storage.
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Example Scenario
You receive a bag of onions and notice some are spoiled upon delivery. You contact Grocer Link immediately with photos. We arrange a free pick-up and issue either a replacement or a full refund — your choice.
Contact Us
For returns, refunds, or any product concerns, reach out to:
[Grocer Link Phone Number]
[Grocer Link Email]
[Physical Address]